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What are your different social media outlets?
Will you share my picture on social media?
What is a Factory Second or Oops products?
Can you tell me what the flaw is in a Factory Second before I buy it?
Can I place an order for a Factory Second over the phone?
What if my Factory Second bag isn't functional?
Do you offer any group discounts?
Do you offer your products wholesale?
Can I find your products in stores locally?
What forms of payments do you accept?
How long will it take for my order to ship?
What different shipping options do you offer?
Do you offer expedited shipping services?
Will I get a tracking number once my order has shipped?
Do you offer international shipping?
Can my Ovation Gear items be personalized?
How does the USB ports on your bags work?
What is the warranty on your products?
Do you have replacement parts available for your products?
How many costumes will each Performance Bag hold?
What are the dimensions of the Performance Bags?
How do I assemble my Performance Bag?
Gear Duffel & Gear Backpack
What are the differences in your garment bags?
Where can I get more ID Cards for our Garment Bags?
Privacy Screens & Curtains
Will the Privacy Screens work with another brand of bag?
Will the Privacy Curtains work on another brand of bag?
Attaching your Privacy Screens & Curtains
What material is your Folding Mirror made out of?
What are the dimensions of your Folding Mirror?
Why is your mirror acrylic and not glass?
How many different ways can I use my mirror?
Replacement Parts & Repairs
I have lost part of my rack, do you have replacements?
Orders and refunds
How can I check the status of my order?
Where can I find the tracking number for my order?
I need to cancel my order, is that possible?
I placed an order, but need to make changes or add to it.
Returns & Refunds
What is your return policy?
How long after sending back my return will I get my refund?
Can you send me a label to ship back my return?
Gifts and coupons
Help Desk Software